How to Cancel Max
Quick answer
You can cancel Max by first checking who bills you. If Max bills you directly, cancel through your Max account. If you subscribed through Apple, Google Play, Roku, Amazon, Samsung, Hulu, a cable provider, a mobile provider, or another billing partner, you usually need to cancel through that provider instead.
Max’s official help page says cancellation steps vary depending on who bills you, and it specifically warns that deleting the Max app does not cancel your subscription.
Before you cancel Max
Before canceling, check the billing source. Max has gone through a few identity shifts — HBO, HBO Max, and Max — and many subscribers still have accounts connected through older app-store, cable, internet, or TV-provider billing paths.
Look for:
The billing provider
Your renewal date
Whether your subscription says Max, HBO Max, HBO, or a provider add-on
Whether you subscribed directly, through an app store, or through a TV/internet/mobile provider
Whether you have a monthly or annual plan
Whether access ends immediately or at the end of the billing period
Common billing paths:
If your charge says… Check here first Max or HBO Max Max account settings Apple.com/Bill Apple subscriptions Google Play Google Play subscriptions Roku Roku subscriptions or Max account Amazon / Prime Video Channels Amazon Prime Video subscriptions Samsung Samsung account subscriptions Hulu Hulu account add-ons Xfinity, Verizon, DirecTV, Spectrum, YouTube TV, or another provider That provider’s account portal PayPal PayPal automatic payments
Max’s help center says you can find who bills you by checking your subscription details in Max or by reviewing your bank statement or asking your internet, mobile, or TV provider.
How to find who bills you for Max
Start here before trying to cancel.
Open Max.
Choose your profile.
Go to Subscription or Account.
Look for the billing provider listed on your subscription screen.
If you do not see it, check your bank statement.
Search your email for “Max,” “HBO Max,” “HBO,” “receipt,” “subscription,” and “renewal.”
Max says the way you manage or change a subscription depends on the company that bills you.
How to cancel Max if Max bills you directly
Use this path if your subscription is billed directly by Max or HBO Max.
Sign in to your account.
Choose your profile.
Go to Account or Subscription.
Select Manage Subscription.
Choose Cancel Subscription.
Follow the prompts.
Continue until you see final cancellation confirmation.
Do not stop at a reminder, offer, survey, or “are you sure?” screen. Keep going until Max confirms the subscription is canceled.
How to cancel Max on iPhone or iPad
Use this path if Apple bills you.
Open the Settings app.
Tap your name.
Tap Subscriptions.
Select Max or HBO Max.
Tap Cancel Subscription.
Confirm the cancellation.
Apple says that if there is no cancel button, or if you see an expiration message in red text, the subscription may already be canceled.
How to cancel Max on Android or Google Play
Use this path if Google Play bills you.
Open the Google Play Store.
Tap your profile icon.
Tap Payments & subscriptions.
Tap Subscriptions.
Select Max or HBO Max.
Tap Cancel subscription.
Follow the instructions.
Google says uninstalling an app does not cancel the subscription. It also notes that if you cannot find a subscription, it may be attached to a different Google account.
How to cancel Max through Roku
Use this path if Roku bills you.
On the Roku website
Go to your Roku account subscriptions page.
Sign in.
Find Max or HBO Max under active subscriptions.
Select Manage subscription.
Choose Turn off auto-renew.
Confirm.
On a Roku device
Press the Home button on your Roku remote.
Highlight the Max app.
Press the Star button.
Select Manage subscription.
Choose Turn off auto-renew.
Confirm.
Roku says you can manage subscriptions from the Roku website or device, and that turning off auto-renew usually keeps access active until the current billing cycle ends.
How to cancel Max through Amazon Prime Video Channels
Use this path if Max was added as a Prime Video Channel.
Go to Amazon or Prime Video.
Open Account & Settings.
Select Your subscriptions.
Find Max or HBO Max.
Select Unsubscribe.
Confirm the cancellation.
Amazon’s Prime Video help says add-on subscriptions are canceled by going to Account & Settings, choosing Your subscriptions, finding the add-on, and selecting Unsubscribe.
How to cancel Max through a TV, internet, or mobile provider
Use this path if Max is included through a provider such as a cable company, internet company, mobile carrier, live-TV streaming service, or bundle.
Sign in to the provider account that bills you.
Look for subscriptions, streaming services, premium channels, add-ons, or entertainment extras.
Find Max, HBO Max, or HBO.
Choose the cancellation or removal option.
Confirm the change.
Save proof.
This is one of the most common Max roadblocks. You may watch in the Max app, but the actual subscription may live inside a provider account.
How to cancel Max if you have HBO through another service
Some people have Max access because they subscribe to HBO through another provider. In that case, there may not be a standalone Max subscription to cancel.
Check whether Max is connected through:
A cable package
A live-TV streaming service
A mobile or internet plan
Hulu add-ons
Amazon Prime Video Channels
A legacy HBO subscription
If Max is included with another service, canceling Max may mean removing HBO or changing your provider plan.
Common Max cancellation roadblocks
“Max says I need to cancel somewhere else”
That usually means Max is not your billing provider. Check Apple, Google Play, Roku, Amazon, Samsung, Hulu, your cable provider, your mobile provider, or your internet provider.
“I deleted the Max app, but I’m still being charged”
Deleting the app does not cancel the subscription. Max specifically warns that deleting the app does not stop billing.
“I canceled, but I can still watch Max”
That may be normal. Many streaming subscriptions remain active until the current billing period ends. Roku, for example, says access usually continues until the current billing cycle ends after auto-renew is turned off.
“I see HBO Max, not Max”
That can happen with older billing records, app-store subscriptions, or provider accounts. Treat HBO Max, HBO, and Max as related clues when searching your billing history.
“I can’t find Max in Apple, Google, Roku, or Amazon”
Check another account. You may have subscribed under a different Apple ID, Google account, Roku account, Amazon account, email address, or family member’s profile.
“My provider says Max manages it, but Max says my provider manages it”
This is the subscription version of two customer-service desks pointing at each other. Save screenshots from both sides, ask each provider to confirm whether they are the billing party, and use the exact charge name, date, amount, and last four digits of the card when contacting support.
How to confirm Max is canceled
Before closing the page, confirm the cancellation.
Look for:
A confirmation email
A subscription status that says canceled
A message showing access ends on a specific date
A renewal date changed to an expiration date
Apple, Google Play, Roku, Amazon, Samsung, Hulu, or your provider showing the subscription as canceled
A screenshot of the final cancellation page
Save proof. A screenshot is boring until you need it.
What to do if Max charges you after cancellation
Check the exact charge name on your card or bank statement.
Match the charge to the billing provider: Max, HBO Max, Apple, Google Play, Roku, Amazon, Samsung, Hulu, PayPal, your cable company, your internet provider, or your mobile provider.
Search your email for “Max,” “HBO Max,” “HBO,” “receipt,” “renewal,” “Apple,” “Google Play,” “Roku,” “Amazon,” and your provider name.
Make sure you canceled the correct account.
Check whether another family member’s account is the billing source.
Contact the company that processed the charge.
Ask whether the charge is eligible for a refund.
Save screenshots, emails, and support chat transcripts.
Contact your card provider if the charge appears unauthorized or the billing provider cannot resolve it.
Do not assume Max can refund a charge processed by Apple, Google Play, Roku, Amazon, Samsung, Hulu, or a TV provider. The company that billed you usually controls the cancellation and refund path.
The Not-Subscribed note
Max is a classic example of billing-provider confusion. You may watch through the Max app, but the subscription itself might live with Apple, Google Play, Roku, Amazon, Samsung, Hulu, a cable provider, a mobile provider, or an older HBO billing path.
That creates cancellation friction. The cancel button may not be hidden — it may just be in a completely different account.
Before canceling any streaming service, find the billing provider first. That is usually where the subscription actually lives.