How to Cancel Chewy Autoship
This illustration supports the Chewy Autoship cancellation guide by showing a simplified Autoship management screen alongside pet supplies and a dog. It visually reinforces that users can manage, modify, or cancel recurring pet supply deliveries through their Chewy account in a clean, easy-to-understand format.
Last updated: July 3, 2026
If you want to stop automatic pet food, treats, medication, or supply deliveries from Chewy, the good news is that you can usually cancel your Autoship online in just a few minutes. You can also skip a shipment, change your delivery schedule, or remove individual items if you don't want to end Autoship entirely.
According to Chewy's official cancellation instructions, you can cancel an Autoship by signing in to your account, opening Manage Autoship, selecting the Autoship you want to stop, and choosing Cancel Autoship.
Quick Answer
You can cancel Chewy Autoship by:
Signing in to your Chewy account.
Going to Manage Autoship.
Selecting the Autoship you want to cancel.
Scrolling to the bottom of the page.
Clicking Cancel Autoship and confirming your choice.
If you simply need more time before your next order, you can also skip a shipment or change your delivery frequency instead of canceling completely.
Before You Cancel
Before ending your Autoship, take a minute to check a few details:
Whether your next shipment has already been processed.
Your next scheduled order date.
Whether you'd rather skip one shipment instead of canceling.
Whether you still want Autoship discounts on future orders.
Whether your payment authorization has already begun.
Chewy sends a reminder before most Autoship orders. Once your upcoming order has been authorized for processing, you may no longer be able to cancel that shipment online, although future shipments can still be canceled. The company's Autoship terms explain that customers can edit or cancel before the order authorization window closes.
How to Cancel Chewy Autoship on the Website
Visit Chewy.com and sign in.
Open Your Account.
Select Manage Autoship.
Choose the Autoship schedule you want to stop.
Scroll to the bottom of the page.
Click Cancel This Autoship.
Follow the prompts until you receive confirmation.
You can review the current steps on Chewy's official help page.
How to Cancel in the Chewy App
If you use the Chewy mobile app:
Open the app and sign in.
Tap your account.
Open Manage Autoship.
Select the Autoship order.
Tap Cancel Autoship.
Confirm the cancellation.
The exact menu layout may change as the app is updated.
Want to Keep Autoship Without Receiving an Order?
Canceling isn't your only option.
Chewy lets you:
Skip your next shipment.
Change your delivery frequency.
Move your next delivery date.
Remove individual products.
Order early when needed.
These options are available from Manage Autoship and can be useful if your pet still uses the products but you simply have enough on hand. Chewy's Autoship page explains the available management options.
Common Cancellation Roadblocks
Most customers won't run into major obstacles, but a few situations can cause confusion.
Your Next Order Has Already Started Processing
Once Chewy begins preparing an Autoship order, you may not be able to stop that shipment online. Future deliveries can still be canceled afterward.
You See a Pending Charge
A pending authorization isn't always a completed payment. Chewy places an authorization hold shortly before shipping, then charges your payment method once the order ships.
You Only Want to Pause Deliveries
Instead of canceling completely, consider using Skip Shipment or adjusting your delivery schedule.
How to Confirm Your Chewy Autoship Is Canceled
Don't assume the process is finished until you verify it.
Look for:
A confirmation message on your account.
An email confirming the cancellation.
The Autoship showing as canceled or removed.
No future scheduled shipment listed.
Saving a screenshot of the confirmation page is also a good idea.
What If You're Still Charged?
If another Autoship order is billed after you believe you canceled:
Check whether the order had already entered processing.
Review your Autoship status in your account.
Search your email for cancellation confirmations.
Contact Chewy Customer Service if something doesn't look right.
Keep screenshots and confirmation emails for your records.
Chewy also allows customers to cancel Autoship by contacting Customer Service if needed, as described in its Autoship Terms.
The Not-Subscribed Note
Chewy Autoship is designed to be flexible, so many customers won't need to cancel entirely. The service lets you skip shipments, adjust delivery dates, and edit products before future orders are processed. That flexibility can actually reduce cancellation friction compared with subscriptions that require phone calls or lengthy retention flows.
The biggest thing to remember is cancellation timing. Once an upcoming shipment enters processing, stopping that particular order may no longer be possible—even though you can still prevent future deliveries. Checking your next shipment date regularly can help you avoid unwanted charges or surprise deliveries.
Disclaimer
Subscription settings, Autoship features, and cancellation steps can change over time. This guide is for general informational purposes and is not legal or financial advice. Always confirm cancellation directly in your Chewy account or with Chewy Customer Service.